24/7 technical support, included
Support is part of the monthly landline fee, not a separate bill you get after something goes wrong.
Support that comes with the service, not after it
Every one of our monthly landline packages includes 24/7 technical support and management of your landline. You are not on your own once the installation is finished, and you are not billed again the first time something needs looking at.
- 24/7 technical support for landline customers
- Management of your landline — the setup behind the number stays ours to look after
- One number for calls and WhatsApp, so you are not hunting for a reference
How to reach us
Two ways, one number
Before you call
Three things that get it fixed faster
What is it actually doing?
“No dial tone”, “calls drop after a minute”, “nobody can hear us” — the symptom tells us more than a guess at the cause.
When did it start?
After a power cut, after new equipment arrived, or gradually over a week. That usually narrows it down immediately.
Is anything else affected?
If the internet, the card machine and the phone all went at once, that is one fault, not three.
Included support, and everything else
The 24/7 technical support included in the monthly fee covers your landline service and the cloud PBX behind it. That is what the fee pays for, and it is unlimited within that.
Other work — a general IT call-out, a CCTV fault, a DStv signal problem, a new installation — is quoted as its own job. We will always tell you which one you are asking for before anything starts.
Keep going
What support is attached to
Need help right now?
Call or WhatsApp 060 867 4301 and tell us what is happening.